@inproceedings{Tateetal2008a, author="Tate, Mary and Evermann, Joerg and Hope, Beverly". title="Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continuing Use using Information Systems Theory", booktitle="Proceedings of the Australasian Conference on Information Systems ({ACIS}), {Christchurch}, {New Zealand}, December 3-5", year=2008 }